Not an honest business. Paid for a new unit install and over 3 years, were out to service at least 6 times with further investment with every visit. They were out again in May and by June, not working. Called another local HVAC provider who showed us that the unit was incompatible and most likely used upon install. I tried to speak with Thorsens and try to make it right, management wouldn’t take my calls. Gabe called me back the following day and offered to come make the repair at another $5k. There are BETTER providers. Avoid this business REPLY to Owner - I DID try to contact your office. I attempted to work with your business for 3 YEARS to fix your install. I tried to reach a manager for more than a week to try to resolve this year. Your staff was well trained to reroute customers and an indication of common practice. I feel 100% taken advantage of and I’m angry about it. So don’t even pretend you care about your customers. I called another provider and our home has never been so well controlled.
I called on Sunday and received a return call Monday morning and had a plumbing tech here Tuesday morning. The tech had a well stocked van and knew exactly what was needed to make a timely repair. The price was fair and the value I received was top notch! The Tech's name is Alex and he is a great service plumber! Larry
Had warranty issue on an AO Smith. They had excellent service, fast, reliable, no hassle, and Alex was awesome! They’ll receive my next call when I have an issue. Thank you!
I had a repair person come out once and the service was great. However the reception desk lady was not attentive and rude.
It seems like they’re doing us customers a favor by taking care of our needs 😔
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