I went to the respiratory clinic because my congestion symptoms could be Covid. Wow. Very well organized, efficient, staff was friendly, answered all my questions, got all the test I wanted, EKG, chest X-Ray, strep swab which is what I ended up having. Nothing seemed too rushed or impersonal. No long wait times. Kudos to Dr. Singh and his staff. Highly recommend. I never give 5 Stars because I’m so picky. Their service really was outstanding.
Time 4 the typical over 65 . They want to know how we r ? We would be a lot better off without them wanting to know HOW WE R? They do a fine job there. BLESS THEM.
They have implemented a check in process that's quicker and more efficient than before.
I recently switched insurance companies because of a work transfer. Sutter Gould is the only provider my insurance covers here in the area. I made my appointment and was given a referral immediately for my immensely important HIV continued care. When I attempted to schedule my referral appointment, the woman answered the phone and was nasty, rude, disrespectful and completely out of line. I explained to here that I am a 10 year military combat veteran with extreme PTSD and that I would appreciate being treated like a patient rather than trash. The conversation escalated and she ended up hanging up the phone after I was forced into a state of mind that as a mentally ill patient is extremely likely to occur when prompted. In other words, I used some "vulgar" language during the call prompting this person to hang up on me. I checked into their facility 20 minutes later for an appointment, and asked where I would need to go to file a complaint and schedule my appointment. They sent me to the third floor where the person who took the phone call overheard me asking to speak with a manager about a phone call and she called the police. Four police showed up while I was waiting and accused me of threatening and hunting the employee. This caused an immense mental break as I was escorted from the building by four police officers. I have since been completely ignored by the entire medical foundation and cannot get treatment. They are neglecting my care and my insurance nor the medical facility is doing anything to fix anything. In other words, Sutter Gould is purposefully and intentionally denying me care and worsening my mental health problem. TAKE EXTREME CAUTION WHEN CONSIDERING THIS MEDICAL FOUNDATION, THEY ARE NOT TRAINED PROPERLY AND ARE NOT ADMINISTERING PROPER CARE!!!!!
Wonderful and caring staff. This place is focused on the patient and the patients care.
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