I had needed this tooth pulled for over a year and a half. Last October it abscessed and they put me on antibiotics. My anxiety is at times quite severe and kept rescheduling. Today I went in. Dr Simel and Adam were great. Adam talked with me and I felt my fears were understood. Dr. Simel was so quick I couldn’t believe when they said they were done. Of course I was super excited and couldn’t believe it took me so long to get it done! Thank you Adam and Dr Simel, you rock!!
This place has no respect for the time of its patients, I had an appointment at 9:15 a.m. they finished seeing me at 10:45 a.m., the doctor only checked me and sent me to the dental surgeon, he spoke to me for less than 5 minutes telling me that He had to come every 6 months, he did not tell me more, he left and left me waiting while he talked with other employees, so that after 20 minutes telling me that they could attend later because they were very busy, by that time it was almost noon, I lost all my morning so that the dentist will only check my mouth and nothing else, a total disregard for patients' time, I do not recommend this place without a doubt I will not return here
They have no respect for their patient's time. I did the online check in and arrived 15 mins early for my appointment as they requested. They didn't bring me back until 15 mins after my appointment time for x-rays. They then left me in a chair for 45 minutes without having anyone do my cleaning or exam. On my way out they told me to plan for a 2 hour cleanings in the future. No thanks. I'll go somewhere that can get it done in the standard 45 mins.
Part 1 of more to come... Terrible customer service for a 1st timer. Staff was very helpful when they realized it was a new elderly patient ($$$) and never asked for written authorization for her son to share and receive personal information. My elderly mother went to the dentist appointment and was overcharged for services with no explanation. When the insurance company called the dental company they received no call back. I called and spoke to a gentleman named “Corey”. He shared personal information about my Mothers visit and confirmed how much she was charged. He said he would leave a message for someone in “billing to call back”. No call back received. I called the office and “Myra” put me on hold for 7 minutes after I told her I wanted to dispute a charge. “Myra” got back on the phone and said “I need written authorization to share information about your Mom”. Funny! The gentleman “Corey” did not ask for “Written Authorization”. “Myra” said we do not have a “Corey “ that works for us. I confirmed the phone number and it was the same phone number. I will have my Mother fill out the “Written Authorization”form and keep you posted on the outcome and refund. I have had true customer service oriented people offer to call my Mom and get authorization over the phone as she has difficulty reading and getting around the city. With COVID-19 you would think they could resolve this issue over the phone. Ridiculous!!! More to come, but stay away from this place if your looking for a dental office!!!
So this place told me I had no cavities after a previous dentist said I did , so I really believed them thinking the other dentist was lying. they also tried charging me close to 3k on work cause insurance won’t cover it all , mind you was deep cleaning and 3 wisdom teeth removal. Something seemed off I never been charged over 2k on anything teeth related. Went to another dentist week later, which I paid out of pocket for the X-rays etc. since I used what my insurance covered on this dentist and they told me I have cavities and they didn’t even charge me anything for any work because my insurance covered it all!!! So either this place is lying or ridiculously overcharges for everything using the excuse that there equipment is super high in technology BS
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