Brian was prompt, professional, friendly, and fast. He made the entire experience a pleasure. And the price was very reasonable. I would ,without hesitation, definitely recommend Herk's Plumbing to anyone who needs a great plumbing service. Thanks, Herk's for being some of the good guys! I appreciate you!!!
I called this company and they answered right away. You're very helpful and courteous and getting me scheduled the same day. He told me someone could be out there right away. Less than 1 hour after we spoke they arrived and were able to fix the problem with ease. I will definitely be referring this company to anyone who needs any Plumbing services.
They're experienced. Get the job done quick and have reasonable pricing. On top of being freindly and having great attitudes.
Our water heater went out on a Sunday. Spoke with a few company’s and decided to go with Herk’s. I can’t remember the name of the technician who I spoke with ( who was also the one to come out and install the water heater, on a Sunday) but he was very professional. Very kind, removed old water heater, installed new water heater, cleaned everything, even had some little toys he gave to my kids. He gets 5 stars from me absolutely. Since it was a Sunday, the office was closed, so we couldn’t call to arrange payment. Tech said they have like a net 30 day cycle anyway, so it wouldn’t be a big deal, pay when we could. We had the money in an account my wife has that I didn’t have access to. She was going to call in and pay some time that week. Apparently she forgot. Our fault absolutely. This lunatic of an owner, I guess Herk, pulls up diagonally across my driveway one night at 8:30, blocking all my cars, and comes knocking on my door with what I can only describe as confrontational energy. Telling me I need to pay the bill now, saying they have been calling and leaving messages all week ( I had a couple missed calls from unknown numbers, but no voicemails so I assumed they were spam) I apologized and told him I didn’t realize my wife hadn’t paid it, but she was currently upstairs asleep with our baby. He suggests I go wake her up so square the bill. I reassure him we will get to it first thing tomorrow morning. He’s asking how I liked the service and telling me how the world works (someone performs a service, the other party pays for the service) like I’m a child. I explained that we had been told it wasn’t a big deal to get it paid the next day, that they had a net 30 days deferred payment, he told me that was only for commercial accounts, like I was supposed to know that somehow. After a few minutes of this harassment he goes and gets back into his truck and I’m just standing there in disbelief watching through the security door making sure he leaves and doesn’t do any damage to my vehicles or property in the process. He sees me through the door and gets out again, walking quickly up to the house, asking “did you say something? Want to go wake up your wife so she can pay the bill??” Even more confrontational this time. I told him he needed to get off my property immediately. He left in a huff and that was that. I believe the owner of this company was doing everything he could within the law to threaten me. I do take responsibility for the fact it wasn’t paid the next day, but his actions were unnecessary and he was unhinged.
Herk and Edward came to my mom's house recently. They quickly identified the issue and fixed it within minutes. The showed my mom a potential issue in the future and told her to keep an eye on it. She decided she wanted it done then. The repair was done quickly and very reasonably. They left the area clean and dry. We will not hesitate to call them again.
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