I found this provider when they were located in Riverbank. They were always so busy so I switched to Golden Valley. Now, with my third child I wanted Dr. Diego to take care of us for prenatal, delivery and after. I especially like that she does everything so I will be honored for her to be my baby's Doctor. She is an amazing doctor and I am so glad I came back. Yes, sometimes she does get a little busy but being the good doctor she is of course she will be busy! Is worth the wait to see her. Besides, is never more than an hour wait. Patience is key and it is well worth it at the end. Thank you Family First Medical Care!
The doctor is good but the in office service is terrible! You get an appointment and are asked to be 10 to 15 minutes early just in case you have to fill out paperwork (which it seems like you always do and it is the same questionnaire, lime it wasn't filed before). Took my mother in for an annual check up. Showed up 10 minutes early and still waited an hour and 15 minutes to be taken to the back to get height and weight taken. Then we were sent to the exam room. And still waited a long time to be seen. As I write this, it has been an hour and forty minutes and still nobody has come in. You hear her talking but nothing happens. The excuse is always how she is running late because of pregnant patients at the nearby hospital. And as everyone knows, they give you 5 to 10 minutes of face time and they send you out. This is unacceptable. I will follow up this post with the exact time it took from beginning to end.
Garbage office... Good luck with this one. Horrible service, it's a joke of a professional office.
The front desk staffs are horrible. They never return a call when you left a relate msg for them. The Doctor treats me better than the staffs in the front. Don’t work at a place where you have to put up a fake smile for people to see. I used to be able to see the doctor within two weeks now I have to wait 2-3 months to be seen. I love the doctors but these front desk staffs are the worse.
Great doctors when you actually get to see them.. horrible appt setters If you schedule an appt for a time we shouldn't be sitting here for an hour plus just in the waiting room with many people after us getting called first plus coming in being told it's with a certain doctor and then it's not.
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