The doctor is good but the in office service is terrible! You get an appointment and are asked to be 10 to 15 minutes early just in case you have to fill out paperwork (which it seems like you always do and it is the same questionnaire, lime it wasn't filed before). Took my mother in for an annual check up. Showed up 10 minutes early and still waited an hour and 15 minutes to be taken to the back to get height and weight taken. Then we were sent to the exam room. And still waited a long time to be seen. As I write this, it has been an hour and forty minutes and still nobody has come in. You hear her talking but nothing happens. The excuse is always how she is running late because of pregnant patients at the nearby hospital. And as everyone knows, they give you 5 to 10 minutes of face time and they send you out. This is unacceptable. I will follow up this post with the exact time it took from beginning to end.
Although the staff here is friendly....there is a lot left to be desired. When calling, be prepared to be on hold for at least 15 minutes. In these 15 minutes, a recording will remind you every 5 to 10 seconds that your call is very important to them and they will be with you soon. When someone does finally answer...you will get an appointment, but don't expect to actually be seen at that time. You will wait for at least an hour and at least 15-30 minutes longer once you make it to the back. Today I had a zoom appointment. The time frame was from 1-4. You better believe that they called me right before 4 and when they did finally call, I still had to wait another 10 minutes for the doctor. They have no respect for peoples time. My advice to FFMC....Hire more people. Our time is just as important as yours!!!!
I'm only giving this place 5 stars because Dr.Diego is great as well as most of her team but PA velscovia or however you spell her name has been by far the worst person in the medical field I've came across. She is the only "DR" on call after hours my daughter suffered with bad constipation since she was months old she is now 3. Every time I would speak to her with my daughter literally unconscious she would tell me not to take her to the ER that she was just holding it in and she would be fine . Like HOW???? I went for a follow up visit which I had to do as a walk in and I ask her to refer me else where and she kept telling me no no no you can't take her anywhere else that's the only place their is. Very unprofessional I don't even know why she has a license to operate when she won't even hear out a parent. I will be change providers for my daughter as she's always the only one that has appointments available hmm I wonder why she doesn't have a lot of patients. Don't go to her I don't recommend her at all she shouldn't be called a dr.
If you’re seeking therapy/counseling, I suggest looking elsewhere. I scheduled my first appointment back in March, had a regular drs appt that lasted maybe 5 minutes and was referred to Sonia. Had my intake appt scheduled then cancelled and pushed back two weeks. Finally had the intake appt the first week of this month and she asked me how I was feeling since the last time we spoke but we never spoke since my first appt was cancelled and pushed back 😐 lasted all of 15 minutes and I was scheduled to go in on the 20th, they called me hardly even 24hrs in advance to tell me it was being reschedule (another 2 week push out basically.) I get that life happens sometimes but if you’re rescheduling literally all of your appointments maybe you should take some time off instead of scheduling patients that are seeking mental health help only to make it abundantly clear they are not a priority to you whatsoever. Save your time and do NOT try to come here.
I'm giving this now of five star because I found my old physician's assistant and counselor at family first again. Because of those two I gave it a five star!
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