I called to set an appointment when my insurance company assigned him to me. Over 60 miles round trip. They would not mail or fax new patient form. 2 hours, 5 gallons of gas later to drive there only to be told they don't take my insurance
Dr. Nassar is the best doctor of any kind that I have been to. He actually seems like he enjoys his job and cares about his patients. He greets you with a smile. Every time I see him, he thoroughly explains what he is doing and why. He makes me feel comfortable and helps me understand any issues I have. I live in Atwater now but I will still make the drive and keep him as my doctor. That’s how awesome he is. I highly recommend that you make him your PCP. I have had a frustrating issue with the office before but that’s not his fault and won’t stop me from having Dr. Nassar as my PCP.
When i first met my husband 4 years ago he was being seen by Dr. Nassar through his parent's insurance. Dr. Nassar was extremely nice and helpful and my husband loved him. My in laws are still seen by him and love him. My husband recently got a new job, the same job his father has actually so we KNOW the insurance covers Dr. Nassar's office. I called about 2 weeks ago and asked how to become a new patient. I was told I needed to come in and pick up new patient paperwork to fill out. (NOTE: At this time - I was NOT told that they aren't accepting new patients.) So I made a special trip to his office (I don't live in Madera) to pick up this paperwork. When getting the paperwork I was told they won't be accepting patients until July or August. BUT they WERE accepting patients. I turned back in my paperwork the next day and they said I will be contacted around the end of July or August to make an appointment once they are accepting new patients. Now two days later I get a phone call from his staff stating that "Dr. Nassar went over the new patients paperwork last night and didn't approve you or your husband." I asked Why? She couldn't tell me. She said it's the doctor's decision. At this point I feel it is discriminating for him to just look at our paperwork and decide he doesn't want to treat us. They cannot provide me with a reason, and even though their rudeness made me extremely furious, I was biting my tongue and genuinely just trying to get an answer: WHY? I asked the woman on the phone if I could speak to her supervisor or someone above her. The woman who then came on the phone I was SHOCKED by her lack of professionalism. She literally REFUSED to let me give my side of the story. Her reasoning was that they are accepting NO new patients, but if that were the case why didn't they tell me the 2 other opportunities they had to tell me? She continued to cut me off and ended up hanging up on me. As someone who struggles with Anxiety and Depression, and who is also in early stages of recovery, I am so shocked that someone like that is allowed to talk to patients. Her reactions were not okay and the staff completely emotionally defeated me today. I bit my tongue the whole time and tried to calmly explain my feelings, but again she would not let me. She had no reason to hang up, I really just feel discriminated against because of my mental health issues. I feel they looked at my paper and turned me away for that reason. I hope the staff never makes anyone feel this way again, because I feel awful.
I have been going to this office for many years. Dr. Nassar is my PCP but I usually see the N.P. Love the providers but I feel phone answering systems should enhance patient/customer service not take the place of it. It is all fine to have a mess to call 911 if you have an emergency, but that should not take the place of providing care to your patients when they have need for non emergency issues.
I know there are a lot of great doctors out there, I guess there would have to be since I'm sure most go into the practice because they like to help others. But I just have to say Dr. Nassar has got to be not only one of the nicest most patient doctors around, but just a great person in general. This guys is so awesome that even when I didn't have insurance, I just paid the cash price to be seen. Having not known him, I probably would have gone to a clinic or something to save some cash. Take to mind that at that time not only did I not have insurance, but I didn't have much $$$ either LOL. Anyway, if you are thinking about going here, do it. I know you will be pleased beyond your highest expectations. And I can't forget to mention, the office Staff is wonderful too - I won't list their names because I'm not sure they want that public :) But they are all on point, friendly, caring, and comforting to be around. Thank you to Dr. Nassar and the team!
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