I had my first root canal done and was anxious about it. Dr. Phen performed the procedure in less than an hour. I also had a filling done. Great job, Dr. and thank you again!
Always know I’m going to get taken care of when I come to visit Dr, Jeffrey Phen and his Team. Wether it’s a regular visit or an emergency visit like this past visit. I am very thankful they have an office here in Modesto.
If I could give zero stars I would, The insurance adjuster at this location is the rudest person I have ever met. Not only was I rushed out of the office after being told I would need $4000 of treatment with no further explanation about ANYTHING until I chased the doctor and the adjuster down to ask what was priority, and see what I could afford to get done. When I came back I was told I would need to pay $700 out of pocket for a possible root canal. Only after inquiring further did they apply my insurance, bringing it down to $140, not taking responsibility for the mistake. AFTER that I noticed the price of a possible crown was never disclosed to me, they told me the doctor decided I asked too many questions and decided to start on another another patient, and not even tell me directly. The adjuster took decided to storm off to give me a refund, cancelling me appointment against my will. I was so upset I left in tears, but, I think it may have been a blessing in disguise, as I will feel much more comfortable in the hands of people who can communicate clearly and don’t make you feel like another f*cking number. I can’t believe this Modesto location is rated so highly, my experience there feels unreal. Their saving grace is their very kind dental hygienist and assistant.
I have gone to this dentist for nearly my whole time getting work done. 10/10 would recommend. Excellent workers and quality of work!
Great staff and wonderful service!!!
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